The Big Retreat Festival - Terms and conditions

The Big Retreat Festival – Terms & Conditions

By purchasing a ticket to The Big Retreat Festival, you agree to these Terms & Conditions on your own behalf and on behalf of anyone you are purchasing tickets for, including those under 18.

1. Definitions

• “Event” means the specific Big Retreat Festival you have purchased a ticket for
• “Promoter”, “we”, “us”, “our” means The Big Retreat Festival and Lawrenny Park Retreats Ltd
• “You”, “your”, “ticket holder(s)”, “guest(s)” means any person attending using a ticket
• “Ticket” includes any valid ticket, email confirmation or wristband

All tickets are sold subject to these Terms & Conditions. Entry to the Event constitutes acceptance of these Terms.

2. Acceptance & Changes

We reserve the right to update these Terms at any time. The latest version will always be available on our website.

Any instructions, signage or announcements at the Event also form part of these Terms.

Breach of these Terms may result in refusal of entry or removal from the Event without refund.

3. Ticket Purchase & Use

• Tickets are non-refundable, non-transferable and non-exchangeable
• Tickets remain the property of the Promoter
• You must retain your ticket/wristband at all times

Tickets will be invalid if:

• Purchased via unauthorised sellers
• Resold for profit
• Altered or copied

Official resale platform: Tixel only

Lost or stolen tickets are not guaranteed to be replaced.

4. Ticket Transfers Between Events (Important)

Tickets are strictly not transferable between events.

• Pembrokeshire tickets are valid only for Pembrokeshire
• Cambridgeshire tickets are valid only for Cambridgeshire
• Tickets cannot be moved, exchanged or credited between events

Each festival is a separate event with its own capacity, licensing and costs.

If you can no longer attend, you may resell via Tixel only.

We are unable to make exceptions to this policy.

5. Admission & Security

Entry is only permitted with a valid ticket.

All attendees consent to security searches. Refusal may result in refusal of entry or removal.

We reserve the right to refuse entry or remove anyone for:

• Safety or licensing reasons
• Anti-social or abusive behaviour
• Being under the influence of drugs or excessive alcohol
• Breach of these Terms

No refunds will be given.

6. Age Policy

• Under 5s: Free (ticket required)
• Ages 6–17: Concession tickets required
• Under 14s: Limited access to some activities
• Under 16s must be accompanied by an adult (max 3 per adult)

Challenge 25 applies. Valid ID may be required.

Alcohol rules:

• Under 18s: no alcohol
• Supplying alcohol to minors = removal

7. Programme & Event Changes

The Event programme, schedule, presenters and activities may change.

Tickets are for the Event as a whole, not specific acts or sessions.

No refunds for:

• Line-up changes
• Timetable changes
• Missed sessions

8. Workshops & Activities

• Entry is subject to capacity
• Some sessions require queuing
• Access is not guaranteed

Participation is at your own risk.

9. Attendee Waiver & Release of Liability (Important)

By purchasing a ticket and attending the Event, you agree to the following:

9.1 Activities

The Event includes yoga, fitness, workshops, outdoor activities, water-based activities, food experiences and more (“Activities”), delivered by independent instructors.

9.2 Assumption of Risk

You understand that risks include, but are not limited to:

• Physical exertion and injury
• Uneven terrain, slips and falls
• Weather conditions
• Wildlife and natural hazards
• Equipment failure
• Injury caused by other participants
• Illness, heat exhaustion, heart complications
• Serious injury or death

You voluntarily accept all risks.

If you feel unwell, you must stop immediately and seek assistance.

9.3 Release of Liability

You release The Big Retreat Festival, Lawrenny Park Retreats Ltd and all associated staff, instructors, contractors and partners from any claims arising from participation, except where liability cannot be excluded by law.

9.4 Health Responsibility

You confirm:

• You are fit to participate
• You take responsibility for your own wellbeing
• You have informed anyone you purchased tickets for

9.5 Third Parties

We are not responsible for the actions of instructors, presenters or other attendees.

9.6 Binding Agreement

This waiver applies to you and your dependents, heirs and representatives.

9.7 Photography

By attending, you consent to photography and filming for promotional use by The Big Retreat Festival and its partners."

9.8 Booking for Others

You confirm all attendees in your booking accept these Terms.

If you do not agree, you must not attend the Event.

10. Health & Safety

The Event takes place outdoors on natural terrain.

You are responsible for:

• Wearing appropriate clothing and footwear
• Supervising children

Loud music may be present.

Carbon Monoxide Safety (Important)

Carbon monoxide is a colourless, odourless gas that can be fatal.

The use of any fuel-burning equipment inside tents or enclosed spaces is strictly prohibited.

This includes:

• Tents
• Campervans
• Awnings or enclosed shelters

Exposure can cause serious illness or death.

If you feel dizzy, nauseous or unwell, seek medical help immediately.

Failure to comply may result in removal from the Event.

11. Prohibited Items

Prohibited items include:

• Drugs or psychoactive substances
• Weapons or replica weapons
• Fireworks, flares or explosives
• Drones (strictly prohibited)
• Any unsafe item

Items may be confiscated and you may be removed.

12. Camping

Camping requires a valid weekend ticket.

You must:

• Camp in designated areas
• Follow steward instructions

Fire Safety (Strictly Enforced)

BBQs, fire pits and open fires are not permitted anywhere on site.

This includes:

• Disposable BBQs
• Raised BBQs
• Fire pits
• Any open flame

Items may be confiscated and you may be removed from the Event.

13. Alcohol & Food

• Personal consumption only
• Excess alcohol may be confiscated
• No resale permitted

14. Personal Property

We are not responsible for lost or damaged belongings.

15. Waste & Environment

Leave no trace.All rubbish must be removed.

16. Accessibility

We aim to support accessibility, but terrain may be uneven.

Contact us in advance for assistance.

17. Unauthorised Tickets

Tickets from unofficial sources are invalid.

We may cancel tickets suspected of fraud or resale.

18. Refunds

Refunds only apply if:

• The Event is cancelled or materially altered (excluding force majeure)

No refunds for:

• Weather
• Personal circumstances
• Travel/accommodation
• Programme changes

19. Force Majeure

We are not liable for disruption caused by events beyond our control.

20. Attendance Restrictions

We reserve the right to refuse entry to any individual, including those on the VISOR register.

21. Legal

These Terms are governed by the laws of England and Wales.

22. Privacy

Your data is handled in accordance with our Privacy Policy.

Final Note

These Terms & Conditions form a legally binding agreement.

If you do not agree, do not purchase a ticket or attend the Event.

Legal

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be resolved in these jurisdictions.

Privacy

We collect and store personal information as per our Privacy Policy. For more details on how we handle data, please review the policy online.